Subscription Analytics Ideas

Welcome to the Bentley Subscription Analytics Services user feedback site. We value your feedback, and our team regularly reviews your ideas and considers them for future improvements to our products and services.

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Stopping excess use

Can you please consider not allowing users to checkout or use the software when the usage exceeds the covered quantity? it should be no different to having a number of hardware licenses. That will get the users to contact the administrator of the account to authorise the excess use.

  • Muthu Azhagan Sambandan
  • Feb 9 2025
  • Stefania Mastracco commented
    08 Apr 15:59

    We just got a $1,200 invoice for a one minute overage in Q1. Incredibly frustrating that Bentley refuses to address the requests of their users and give us the ability enforce a hard usage cap. It should be up to us, the consumer, if we want to give our users the option to go over or not, especially considering how absurd their overage fees are and the fact that even a one minute overlap between closing and opening the application between users is an instant charge.