Subscription Analytics Ideas
Welcome to the Bentley Subscription Analytics Services user feedback site. We value your feedback, and our team regularly reviews your ideas and considers them for future improvements to our products and services.
You have 3 options for providing feedback.
VOTE for an existing idea. The popularity of an idea helps us understand its importance to the community.
COMMENT on an existing idea. We want to hear your unique point of view.
ADD a new idea. You can always submit a new idea if no existing one describes your suggestion.
When you add, vote or comment on an idea you will also be subscribed to that idea and receive status updates. Please note we may merge or rename ideas for better clarity for the community. Thank you for your support and feedback.
Welcome to the Bentley Subscription Analytics Services user feedback site. We value your feedback, and our team regularly reviews your ideas and considers them for future improvements to our products and services.
You have 3 options for providing feedback.
VOTE for an existing idea. The popularity of an idea helps us understand its importance to the community.
COMMENT on an existing idea. We want to hear your unique point of view.
ADD a new idea. You can always submit a new idea if no existing one describes your suggestion.
When you add, vote or comment on an idea you will also be subscribed to that idea and receive status updates. Please note we may merge or rename ideas for better clarity for the community. Thank you for your support and feedback.
Bentley charges the customer from the 1st second the application is used so they know it's been used and exactly for how long. yet somehow they will only tell the paying customer in 10 MINUTE intervals and won't really explain the change as there was NO confusion in the report and any columns not needed in a report would be ignored when sorting them through a pivot table. Bottom line here is expect even more obfuscation at a later date..
The Total Minutes column has been removed from the E365 Usage Report to reduce confusion and better align with the E365 report’s billing-focused purpose.
If you need usage data in minutes, please refer to the Machine Usage Report Data Export Job.
Key differences between the two reports are described here: https://bentleysystems.service-now.com/community?id=kb_article_view&sys_kb_id=ff1297891b99aa5074968730604bcb49#Total
Adding our support to the TotalMinutes data in this E365 report as this is not as easily harvested from the Machine (Desktop) and Cloud usage reports and helps identify applications that have been left running over multiple days
I fully agree with colleagues comment. This column TOTALMinutes which have been removed in May 2025 in E365 report is very helpfull for Business to determine internal recharge process and usage tendency. This column shall be added back by Bentley in E365 report
It is unfortunate that the total minutes field was removed from the E365 report. I agree with the sentiment in the original idea that it is important to know how long the software is used. We use it as indicator on if the software is being used properly and train staff to improve the utilization of the software. I suggest restoring this field.
This report is great, but it's missing an important column: Minutes Used. Minutes Used helps us determine how effectively we are utilizing our software tools. Knowing who is using our tools is important, but it's also important to know how long they are using them for. This helps improve our design workflow. The same idea was posted in 2020 and was offered as a feature in E365, so why remove Minutes Used?
e365 type data export job contains total minutes column: https://reporting.bentley.com/dataexport